Refund policy
We have a 14 day return policy,
Customers have 14 days from the date of delivery to request a return or exchange. After the 14-day period has expired, orders are considered final and customers are no longer eligible for a refund, return, or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopdandjswag@gmail.com. Please note that returns will need to be sent to the following address: ⬇️
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopdandjswag@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Cancellation Policy
At D&JSWAG , We understand that circumstances may change. Customers may request to cancel an order within one (1) hour of purchase at no additional cost.
Cancellation requests received after the one-hour window may be accepted at our discretion and will be subject to a 10% cancellation fee, calculated based on the total order amount.
Once an order has shipped, it is considered final and cannot be canceled.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopdandjswag@gmail.com.
D&J SWAG Return & Exchange Policy
At D&J SWAG, we want you to love your purchase. Please review our return and exchange policy before placing your order.
Exchanges Only
D&J SWAG does not offer cash or credit-card refunds for orders due to a change of mind, incorrect size selection, or personal preference.
We do offer exchanges for eligible items.
Exchange Period
You may request an exchange within 7 days of receiving your order.
Exchange requests made after 7 days may not be accepted.
Exchange Requirements
To qualify for an exchange, the item must:
- Be unworn and unused
- Be in its original condition
- Have no stains, odors, damage, or signs of wear
- Include the original packaging and/or tags, when applicable
- Be returned within the applicable exchange period
D&J SWAG reserves the right to refuse an exchange if an item does not meet these requirements.
Choosing Your Exchange Item
You may exchange your item for another available item of equal value.
If you choose an item that costs more, you will be responsible for paying the difference.
If you choose an item that costs less, the difference will not be refunded.
Exchange items are subject to availability.
Return Shipping
Customers are responsible for the cost of shipping an item back to D&J SWAG for an exchange unless the item received was defective or was sent incorrectly.
We recommend using a trackable shipping service when returning an item. D&J SWAG is not responsible for items lost or damaged while being returned to us.
Return Address
D&J SWAG
1391 S Sepulveda Blvd., Unit G
Los Angeles, CA 90025
Please do not send an item back before receiving exchange instructions from D&J SWAG.
Incorrect or Defective Items
If you receive the wrong item or an item that arrives defective or damaged, please contact us within 48 hours of delivery at shopdandjswag@gmail.com.
Please include your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement or other appropriate resolution.
Final Sale Items
Items identified as Final Sale are not eligible for returns or exchanges unless the item arrives defective or D&J SWAG sends the wrong item.
How to Request an Exchange
To request an exchange, contact us at shopdandjswag@gmail.com with:
- Your order number
- The item you are returning
- The reason for the exchange
- The item you would like to receive instead
Please do not send an item back before receiving exchange instructions from D&J SWAG.
Important
By placing an order with D&J SWAG, you acknowledge and agree to this Return & Exchange Policy.
D&J SWAG reserves the right to update this policy at any time. The policy in effect at the time of purchase will apply to that order. You god bless you